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Help Center & FAQ

Advice and answers from the MakePacks Team

Order

1. Will I see a proof for my order? How do I know if my art is printable?

Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise and guide you to through fixing these errors as best as we can.

2. How do I change something on the order I just placed?

If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order.

All artwork and order specification changes must occur before you approve the final proof for your order.

If a change or cancellation is requested after the final proof approval, we may be able to pull the order from production if we are notified immediately. More complex changes will be subject to additional fees.

3. Where is my order?

For any updates on your order, contact your Product Specialist or contact our general helpline.

4. Can I cancel my order?

If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist.

However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations can be made.

5. Can I change the design once the order has been placed?

Upon the approval of your final proof, please be aware that changing the design may not be possible, as your order might have already progressed to the mass production stage.

However, we understand that there may be situations where immediate design modifications are required. In such cases, we kindly request you to promptly notify your designated Product Specialist. While we cannot guarantee the ability to halt production, our team will make every effort to accommodate your request by intervening at the earliest possible stage to facilitate the submission of a revised design.

Please note that any necessary adjustments to the production process, including restarting it, may result in additional charges that will be accurately reflected in your order.

6. Can I change the quantity of the order?

Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately.

Upon receiving your request, our Product Specialist will promptly reassess your initial quotation and provide you with a revised quotation based on your desired changes.

7. Do you offer rush orders?

Expedited orders may be accommodated depending on seasonal demand and packaging capacity. We recommend consulting with our Product Specialist to ascertain our current availability for rush orders.

8. How do I place a reorder?

To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@makepacks.com, where a dedicated Product Specialist will be pleased to provide further assistance.

9. What is the process of getting my packaging made?

The process of getting your packaging made differs from project to project due to individual needs.

While the steps differ from project to project, our typical process consists of the following stages:

Packaging Consultation (Determine Project Requirements)
Quotation
Structural & Artwork Design Preparation
Sampling & Prototyping
Pre-press
Mass Production
Shipping & Fulfillment

For more detailed information on our process or what it would be like to work with us, contact our Product Specialist.

10. How long does it take to complete an order?

The duration required to fulfill an order is contingent upon the complexity and scope of your specific project, which is determined during your initial packaging consultation with our Product Specialist.

Given the unique requirements and specifications of each project, it is challenging for us to provide an exact timeline for the completion of your order from initiation to conclusion.

11. Do you sell inserts?

Indeed, we proudly offer fully customized inserts to complement our comprehensive range of products available on our website.

Our inserts are meticulously tailored to meet your specific preferences, thanks to the expertise of our adept Structural Engineering Team. They skillfully craft inserts that impeccably accommodate your products and packaging requirements.

To ensure precise fitment of your products onto the inserts, we recommend customers either send their physical products to our head office or provide a 3D CAD file of the product. This enables our skilled structural engineers to design inserts that are precisely tailored to your product's size, shape, and specifications.

12. How do I get a quote?

We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.

Contacting us directly

All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST.

During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.

Call our toll-free line at +86-135-3038-2001
Speak to us through our live chat
Send an email to quote@makepacks.com

13. What is your minimum order quantity?

Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go below our MOQs listed below.

For reference; an offset (lithography) printed corrugated box with a minimum quantity of 500 boxes will cost just as much in setup fees for a lower quantity.

Product	Minimum Order Quantity
Folding Carton Boxes	1,000 boxes
Corrugated Boxes	500 boxes
Rigid Boxes	500 boxes
Paper Bags	1,000 bags
Gusset Bags	10,000 bags
Stand-up Pouches	10,000 pouches
Kraft Pouches	10,000 pouches
Floor Displays	100 displays
Cardboard Inserts	1,000 inserts
Molded Pulp Inserts	10,000 inserts
Food Grade Paper Inserts	5,000 inserts
Food Grade Boxes	5,000 boxes
Cup Sleeves	10,000 sleeves
Labels & Stickers	1,000 labels
Kraft Paper Mailers	10,000 mailers
Poly Mailers	10,000 mailers
Recycled Bubble Mailers	10,000 mailers
Bubble Mailers	10,000 mailers
Packing Tape	500 rolls
Tissue Paper	10,000 sheets
Food Grade Tissue Paper	10,000 sheets

Need help? Get In Touch for a Consultation

Pricing and Turnaround

1. Do you have volume discounts or price breaks?

Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.

2. What is the turnaround time on my order?

Our current production times are an estimated average of 10 - 30 business days depending on packaging type, order size, and the time of the year. Having greater customization with more additional processes on your custom packaging generally yields slightly longer production times.

Important considerations:

Shipping time is not included in the listed turnaround times. ( see our shipping times).
Large orders may require a longer production time (especially rigid boxes).
Production turnaround starts when your final proof has been approved and submitted.

General turnaround times:

Product	Turnaround Time
Folding Carton	15 - 20 business days
Corrugated	15 - 20 business days
Rigid	25 - 30 business days
Inserts	15 - 20 business days
Floor Displays	25 - 30 business days

3. What choices affect my pricing?

Here are some of the choices that may affect the price of your packaging:

Size (larger packaging requires more sheets of material to be used)
Quantity (ordering higher quantities will net you a lower cost per unit)
Material (premium materials will cost more)
Additional processes (additional processes require extra work)
Finish (premium finishes will cost more)

4. I can't find the costs of shipping anywhere on the website, why is that? We currently do not display the shipping costs on o

We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage.

5. Is the price affected by the number of colors used in the design?

No - the price of your packaging is not affected by the number of colors you use if you are printing with CMYK, so use every color of the rainbow if you'd like!

However, if your artwork requires PMS (PANTONE® Matching System) colors, additional charges will apply for each PMS color you choose to use.

6. Do you offer rush orders?

Rush orders may be available depending on seasonality and packaging capacities. Speak to one of our Product Specialists to check for our current availability.

Need help? Get In Touch for a Consultation

Shipping

1. Can you ship internationally?

Yes - All of our products are available to be shipped internationally - with limited restrictions.

2. What shipping method should I choose?

You don't have to choose which shipping to use when working with PakFactory!

Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep on time!

However, if you're still interested in which shipping method to choose, here's a general breakdown of our shipping options:

Type of Shipping	Average Shipping Time
Air Shipping (International Manufacturing)	7 business days
Sea Shipping (International Manufacturing)	30 business days
Ground Shipping (Domestic Manufacturing)	7 business days

3. I want to change my shipping method. How do I do that?

If your order has not been shipped out yet, you can contact your designated Product Specialist, and they'll be happy to update the shipping method for the order.

Our product specialists will provide you with new quotes for the updated shipping methods and ensure your order is up to date on our system.

4. Where does my order ship from?

We ship from several production facilities across China.

Depending on your initial consultation with our product specialists, strategic manufacturing and brand specifications will help determine where your orders will be manufactured and shipped from.

5. Will I receive a confirmation that my boxes have been sent?

Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order.

When your mass production is complete, you will get a notification that your order is ready to be shipped. You will additionally receive another notification that your order has been picked up and shipped.

6. How will my order ship?

Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival.

Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box style.

We aim to package all of our products accordingly and with care to ensure your packaging can withstand the potentially harsh elements of travel and handling.

7. Can you ship my packaging to multiple destinations?

We most definitely can!

Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.

8. What shipping options do you offer? Is shipping included in my quote?

We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.

With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can provide more accurate shipping estimates upon request.

Note: Shipping estimates are not always 100% accurate and are usually used as a reference. Depending on the length of your project, your final shipping costs may change when production is complete due to the ever-changing shipping rates. We advise working closely with your Product Specialist to keep constant updates on your shipping costs.

Need help? Get In Touch for a Consultation

Guides and How to's

1. How do I know what material to order?

Choosing the best material for your packaging can sometimes be difficult! Don't worry! During your consultation stage with our product specialists, we will help determine the best material for your product even if you have already chosen a material when submitting your quote request.

2. How do I determine what size box I need?

To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8" - 1/4" to each dimension to give a little bit of wiggle room to your product!

3. What are the artwork submission requirements?

For optimal printing results, please refer to the artwork submission guidelines outlined in the link below. All artwork must be set up as CMYK for print with a 1/8" bleed. All fonts must be outlined to prevent being replaced by a default font, and all links must be embedded within the artwork. All images must be at least 300 ppi for optimal printing. We do not make corrections or alterations to customer artwork. It is the customer's responsibility to ensure that artwork submission guidelines have been properly followed. You may choose to proceed to production in disregard of these guidelines at your own risk.

4. How should packaging dimensions be measured?

Rigid & Corrugated Packaging

Due to the nature of rigid and corrugated packaging is made of thick material, it is recommended to use internal dimensions. Using the internal dimensions guarantees the absolute correct amount of space needed to fit your products perfectly.

Folding Carton & Other Packaging

Packaging types made of thinner material like folding cartons or paper bags are generally okay to use external dimensions. However, because it is industry standard to use internal dimensions, it would be easier to stick with internal dimensions to avoid any future issues.

If you are having trouble getting the measurements for your packaging, you may reach out to your designated sales representative for some additional help.

5. How do I place my artwork on the dieline you provided?

To correctly place your artwork on the dieline we provided you, we recommend you to stop by our comprehensive artwork & design guideline.

If you still require assistance after going through our guidelines, you can alternatively contact your designated sales representative to request some additional help.

6. How do I prepare my files for print?

When you receive your custom dieline, there are some guidelines and recommendations to follow to ensure your packaging prints out crisp, clean, and aligned.

Failing to follow these guidelines and recommendations will potentially result in misprinting your packaging, which can involve delays in your overall production and increased costs.

Visit our general artwork guide for all products.
Visit our artwork guide for digital corrugated boxes

Note: Our pre-press team will assist in guiding you through the process if additional help is needed however, it's crucial that everything is correct as we are not liable for any production errors once you approve the final artwork.

7. Avoid using small elements

In print, the colours of the CMYK space consist of four colours applied separately. Small-sized elements can be printed out of focus. Large elements give the best results.It’s crucial that the minimum height of the text is 8 points. Otherwise, it might not be possible to read.

Need help? Get In Touch for a Consultation

Payments and Invoices

1. What forms of payment do you accept?

We are pleased to inform you that we accept a variety of payment methods to facilitate your transactions. We honor all major debit and credit cards issued in North America, including but not limited to:

Mastercard
Visa
Discover
PayPal

For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.

2. Can I pay with a credit card?

Of course, you can!

3. Can I pay after the order has been completed?

Unfortunately, we must receive full payment into our system before we can begin your mass production.

In some circumstances, split payments can be arranged with your product specialist when ordering large volume orders that require the orders to be split into batches; however, payments must still be made for each batch before it can move into production.

4. Do you offer deferred payment options such as credit terms?

Yes - in some circumstances, credit terms/split payments can be arranged with your product specialist when ordering large volume orders.

To inquire or arrange split payments for your order, please get in touch with your Product Specialist.

5. What currencies do you accept?

We currently accept AUD, DKK, JPY, SGD, CAD, EUR, NOK, USD, CHF GBP, NZD, ZAR, CNH, HKD, SEK. International customers will automatically be quoted for USD.

Need help? Get In Touch for a Consultation

Complaints and Refunds

1. Who do I contact to report a problem?

If you're having an issue with your custom packaging, you may contact your Product Specialist.

Please email your Product Specialist with the following information:

Order #
A detailed description of the issue
High-resolution picture of the issue - the more information we have, the better

2. What if my products are defective or have quality issues? Can I get a refund?

Under normal circumstances, refunds are not provided on orders due to the nature of custom packaging.

In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a replacement, refund, or credit.

The customer must notify PakFactory within 5 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. PakFactory determines that a product is a defective product if it has a structural or printing error from manufacturing (improper construction, cutting, or finish) other than the following:

cracking which occurs when creased in printed areas as a result of over-expansion with paperboard material (can occur due to the nature of paperboard)
minor cracking along creased areas for non-laminated cardstock (this is normal)
cracking, bends, or scratches produced as a result of mishandling or shipping
variance in specifications including styles, dimensions, materials, print options, print layouts, finishing, that is within 2.5%
variance in color and density (including between any proofs and final product)

3. My boxes came in damaged. How do I get them replaced?

We're very sorry to hear that your boxes have arrived damaged. While we do our very best to package and protect your boxes for shipping, sometimes things can happen that are beyond our control.

If the items you have received appear to be damaged, please contact your Product Specialist. We will review your request and help solve your issue as soon as possible.

Please email your Product Specialist with the following information:

Order #
A detailed description of the damaged product(s)
High-resolution picture of the damage - the more information we have, the better

4. Can I return the boxes I ordered?

Unfortunately, we do not accept returns for the orders we have delivered. Because our business is 100% custom work, we cannot offer returns or exchanges once an order is printed unless the product is deemed defective.

Need help? Get In Touch for a Consultation

Products and Services

1. Do you offer free samples?

Unfortunately, we currently do not offer free samples of your packaging.

2. Do you use sustainable or eco-friendly materials?

At MakePacks, we care a lot about sustainability and what's in store in the future as more businesses move towards a much greener footprint. Because of this ongoing trend in the market, we are always challenging ourselves and sourcing new eco-friendly packaging and options for our customers to choose from!

The majority of our paperboard/cardboard materials contain recycled content and are fully recyclable!

3. Can you print white ink?

We sure can! White ink is extremely great when printing on any of our kraft packaging!

4. What types/styles of packaging do you offer?

MakePacks offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.

Here are the lines of packaging we currently offer:

Folding Carton
Corrugated
Rigid
Bags
Pouches
Displays
Inserts
Labels & Stickers

Need help? Get In Touch for a Consultation

General Knowledge

1. Do you offer custom box styles?

Yes, we certainly do!

Other than the box styles we carry in our library, you may request a completely custom structure. Our team of professional structural engineers can make just about anything!

To get started on your totally custom box structure, fill out our Quote Request form and attach any reference photos to help us get a better picture of what you are looking for. After submitting your quote request, our Product Specialists will reach out to you for further assistance.

2. How should the boxes be stored?

For boxes made of paperboard or corrugated material, we recommend the following storage environments:

Store it in a dry and cool area. (Humidity can cause boxes to be damp and moldy due to the porous nature of paper)
Away from direct light or any place with direct sunlight. (Light can cause ink to break molecularly, causing inks to appear to be washed out)
Kept on clean and dry surfaces away from any water source
Store horizontally to avoid bends or creases

3. How do I know what the finished product will look like?

We always provide flat lay and 3D digital proofs to you for approval before moving forward to mass production. By using the 3D digital proof, you would be able to get a general idea of exactly what your packaging will look like after printing and assembly.

If you are ordering a large volume order and are unsure of how the finished product would look like, we suggest requesting a production-grade sample of your packaging to ensure that your packaging is exactly the way you want it before moving to mass production.

4. Will my boxes match the color on my screen?

Not exactly - The colors on your screen may vary from the printed packaging you receive.

This is mainly caused by the different color spaces used for displays/monitors and printers. Displays/monitors utilize the RGB color space while printers operate using CMYK color space. Additionally, printing on different substrates can also cause color variance as well. (Printing on kraft vs. white paper)

To get the exact color, you are looking for, we recommend requesting a production-grade sample to validate the color before moving forward to mass production.

5. How well will my logo/art print? Will it print pixelated?

When designing your artwork, always use the highest resolution images you can. The higher the resolution image you use, the higher quality your print will be!

When using .JPG, .PNG, .TIFF images, ensure that your image quality is at least 200 DPI. However, 300 DPI would produce the best results.

Every order will receive a final artwork proof that displays the final layout. If your images do not meet our recommended threshold of 200 DPI, your Product Specialist will inform you.

If you're still unsure if your artwork will be printed high-quality, we recommend requesting a production-grade sample before moving forward to mass production.

6. How do I upload files and artwork?

When you have successfully transferred your artwork onto your custom dieline template (.AI or .PDF), you can send your files via email to your Product Specialist for our Pre-press Team to review.

Note: For larger files that cannot be sent via email, you may upload your files to WeTransfer, Google Drive, or Dropbox and provide the download link to your Product Specialist.

Our Pre-press Team will review your artwork thoroughly for any concerns and will send you a 2D proof outlining any errors they may find. Unfortunately, MakePacks is not subject to fixing these errors for you. However, we are more than happy to help guide you through the fixes.

7. How do I get a dieline template?

Once you have decided to work with MakePacks on your custom packaging project, our structural designers will begin to create the custom dieline based on your specifications.

Once your dieline is completed, your Product Specialist will send you your custom dieline!

8. How can I contact a sales representative?

Our sales representatives are available from Monday - Friday @ 8:30am - 8:30pm EST.

Call our toll-free line at +86-135-3038-2001
Speak to us through our live chat
Send an email to quote@makepacks.com

9. Where are you located?

Our headquarters are located in Shenzhen, Guangdong Province, China. However, we manufacture, transport, and provide services to locations around the world.

Our manufacturing plants are located in Shenzhen, Dongguan, Huizhou, and Wenzhou, China.

10. What is pre-press?

Pre-press is the stage (or process) in which digital files are prepared for the printing press. Pre-press turnaround times typically vary depending on the complexity of the project.

It can take as fast as several hours or as long as several days.

Please contact your Product Specialist to discuss more accurate pre-press time frames for your project.

11. Can I get a prototype or sample before ordering and how much does it cost?

We have four prototyping options available for our customers;

Digital 3D mockups (included with your free proof)
Plain (unprinted) prototypes
Digital-printed prototypes
Production-grade prototypes

At our current state, we are not able to provide accurate pricing for our prototypes due to each customer's customizations (type of packaging, size, print, and additional processes). In order to get pricing on our prototypes and samples, we recommend reaching out to our Product Specialist .

12. Do you offer color matching?

Unfortunately, we do not offer color matching services at this time and cannot guarantee the color appearance between on-screens and the final print result.

However, we recommend that all customers go through with our production-grade sample service, which allows you to get a printed physical prototype to check for color output and sizing.

13. Can I print on the inside and outside of the box?

You sure can! We are able to print on one-side (inside or outside) or both sides (inside & outside) of your packaging.

Just specify in your quotation that you need double-sided printing. Our product specialist will help you with the rest!

14. What is the difference between digital and offset print?

Digital Print

Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale).

Lower print quality than offset printing.
It does not require an additional tooling fee, making it more affordable for smaller quantity orders.

Offset Print

Offset printing uses metal plates to layer color in succession, offering superior image quality and greater cost-efficiency for larger volume production runs.

Highest print quality.
Recommended for high quantity orders due to additional tooling/setup fee

15. What is PMS color and do I need it?

PMS refers to the Pantone Matching System, which is a standardized color matching system that ensures color accuracy to a physical color swatch.

PMS colors are coded through a numbering system (also known as Pantone Colors). These colors are widely used in packaging, print, fashion, graphics, and interior design when brands require a specific color output.

When opting for PMS Colors, keep in mind that additional fees apply.

Need help? Get In Touch for a Consultation

Order

1. Will I see a proof for my order? How do I know if my art is printable?

2. How do I change something on the order I just placed?

If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order.

All artwork and order specification changes must occur before you approve the final proof for your order.

3. Where is my order?

For any updates on your order, contact your Product Specialist or contact our general helpline.

4. Can I cancel my order?

If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist.

However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations can be made.

5. Can I change the design once the order has been placed?

Upon the approval of your final proof, please be aware that changing the design may not be possible, as your order might have already progressed to the mass production stage.

Please note that any necessary adjustments to the production process, including restarting it, may result in additional charges that will be accurately reflected in your order.

6. Can I change the quantity of the order?

Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately.

Upon receiving your request, our Product Specialist will promptly reassess your initial quotation and provide you with a revised quotation based on your desired changes.

7. Do you offer rush orders?

Expedited orders may be accommodated depending on seasonal demand and packaging capacity. We recommend consulting with our Product Specialist to ascertain our current availability for rush orders.

8. How do I place a reorder?

9. What is the process of getting my packaging made?

The process of getting your packaging made differs from project to project due to individual needs.

While the steps differ from project to project, our typical process consists of the following stages:

Packaging Consultation (Determine Project Requirements)
Quotation
Structural & Artwork Design Preparation
Sampling & Prototyping
Pre-press
Mass Production
Shipping & Fulfillment

For more detailed information on our process or what it would be like to work with us, contact our Product Specialist.

10. How long does it take to complete an order?

Given the unique requirements and specifications of each project, it is challenging for us to provide an exact timeline for the completion of your order from initiation to conclusion.

11. Do you sell inserts?

Indeed, we proudly offer fully customized inserts to complement our comprehensive range of products available on our website.

12. How do I get a quote?

We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.

Contacting us directly

All direct lines of contacts are available Monday - Friday @ 9:00am - 6:30pm EST.

During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.

Call our toll-free line at +86-135-3038-2001
Speak to us through our live chat
Send an email to quote@makepacks.com

13. What is your minimum order quantity?

For reference; an offset (lithography) printed corrugated box with a minimum quantity of 500 boxes will cost just as much in setup fees for a lower quantity.

Product	Minimum Order Quantity
Folding Carton Boxes	1,000 boxes
Corrugated Boxes	500 boxes
Rigid Boxes	500 boxes
Paper Bags	1,000 bags
Gusset Bags	10,000 bags
Stand-up Pouches	10,000 pouches
Kraft Pouches	10,000 pouches
Floor Displays	100 displays
Cardboard Inserts	1,000 inserts
Molded Pulp Inserts	10,000 inserts
Food Grade Paper Inserts	5,000 inserts
Food Grade Boxes	5,000 boxes
Cup Sleeves	10,000 sleeves
Labels & Stickers	1,000 labels
Kraft Paper Mailers	10,000 mailers
Poly Mailers	10,000 mailers
Recycled Bubble Mailers	10,000 mailers
Bubble Mailers	10,000 mailers
Packing Tape	500 rolls
Tissue Paper	10,000 sheets
Food Grade Tissue Paper	10,000 sheets

Need help? Get In Touch for a Consultation

Pricing and Turnaround

1. Do you have volume discounts or price breaks?

Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.

2. What is the turnaround time on my order?

Important considerations:

Shipping time is not included in the listed turnaround times. ( see our shipping times).
Large orders may require a longer production time (especially rigid boxes).
Production turnaround starts when your final proof has been approved and submitted.

General turnaround times:

Product	Turnaround Time
Folding Carton	15 - 20 business days
Corrugated	15 - 20 business days
Rigid	25 - 30 business days
Inserts	15 - 20 business days
Floor Displays	25 - 30 business days

3. What choices affect my pricing?

Here are some of the choices that may affect the price of your packaging:

Size (larger packaging requires more sheets of material to be used)
Quantity (ordering higher quantities will net you a lower cost per unit)
Material (premium materials will cost more)
Additional processes (additional processes require extra work)
Finish (premium finishes will cost more)

4. I can't find the costs of shipping anywhere on the website, why is that? We currently do not display the shipping costs on o

5. Is the price affected by the number of colors used in the design?

No - the price of your packaging is not affected by the number of colors you use if you are printing with CMYK, so use every color of the rainbow if you'd like!

However, if your artwork requires PMS (PANTONE® Matching System) colors, additional charges will apply for each PMS color you choose to use.

6. Do you offer rush orders?

Rush orders may be available depending on seasonality and packaging capacities. Speak to one of our Product Specialists to check for our current availability.

Need help? Get In Touch for a Consultation

Shipping

1. Can you ship internationally?

Yes - All of our products are available to be shipped internationally - with limited restrictions.

2. What shipping method should I choose?

You don't have to choose which shipping to use when working with PakFactory!

Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep on time!

However, if you're still interested in which shipping method to choose, here's a general breakdown of our shipping options:

Type of Shipping	Average Shipping Time
Air Shipping (International Manufacturing)	7 business days
Sea Shipping (International Manufacturing)	30 business days
Ground Shipping (Domestic Manufacturing)	7 business days

3. I want to change my shipping method. How do I do that?

If your order has not been shipped out yet, you can contact your designated Product Specialist, and they'll be happy to update the shipping method for the order.

Our product specialists will provide you with new quotes for the updated shipping methods and ensure your order is up to date on our system.

4. Where does my order ship from?

5. Will I receive a confirmation that my boxes have been sent?

Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order.

6. How will my order ship?

We aim to package all of our products accordingly and with care to ensure your packaging can withstand the potentially harsh elements of travel and handling.

7. Can you ship my packaging to multiple destinations?

We most definitely can!

8. What shipping options do you offer? Is shipping included in my quote?

We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.

Need help? Get In Touch for a Consultation

Guides and How to's

1. How do I know what material to order?

2. How do I determine what size box I need?

3. What are the artwork submission requirements?

4. How should packaging dimensions be measured?

Rigid & Corrugated Packaging

Folding Carton & Other Packaging

If you are having trouble getting the measurements for your packaging, you may reach out to your designated sales representative for some additional help.

5. How do I place my artwork on the dieline you provided?

To correctly place your artwork on the dieline we provided you, we recommend you to stop by our comprehensive artwork & design guideline.

If you still require assistance after going through our guidelines, you can alternatively contact your designated sales representative to request some additional help.

6. How do I prepare my files for print?

When you receive your custom dieline, there are some guidelines and recommendations to follow to ensure your packaging prints out crisp, clean, and aligned.

Failing to follow these guidelines and recommendations will potentially result in misprinting your packaging, which can involve delays in your overall production and increased costs.

Visit our general artwork guide for all products.
Visit our artwork guide for digital corrugated boxes

7. Avoid using small elements

Need help? Get In Touch for a Consultation

Payments and Invoices

1. What forms of payment do you accept?

Mastercard
Visa
Discover
PayPal

For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.

2. Can I pay with a credit card?

Of course, you can!

3. Can I pay after the order has been completed?

Unfortunately, we must receive full payment into our system before we can begin your mass production.

4. Do you offer deferred payment options such as credit terms?

5. What currencies do you accept?

We currently accept AUD, DKK, JPY, SGD, CAD, EUR, NOK, USD, CHF GBP, NZD, ZAR, CNH, HKD, SEK. International customers will automatically be quoted for USD.

Need help? Get In Touch for a Consultation

Complaints and Refunds

1. Who do I contact to report a problem?

If you're having an issue with your custom packaging, you may contact your Product Specialist.

Please email your Product Specialist with the following information:

Order #
A detailed description of the issue
High-resolution picture of the issue - the more information we have, the better

2. What if my products are defective or have quality issues? Can I get a refund?

Under normal circumstances, refunds are not provided on orders due to the nature of custom packaging.

In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a replacement, refund, or credit.

cracking which occurs when creased in printed areas as a result of over-expansion with paperboard material (can occur due to the nature of paperboard)
minor cracking along creased areas for non-laminated cardstock (this is normal)
cracking, bends, or scratches produced as a result of mishandling or shipping
variance in specifications including styles, dimensions, materials, print options, print layouts, finishing, that is within 2.5%
variance in color and density (including between any proofs and final product)

3. My boxes came in damaged. How do I get them replaced?

We're very sorry to hear that your boxes have arrived damaged. While we do our very best to package and protect your boxes for shipping, sometimes things can happen that are beyond our control.

If the items you have received appear to be damaged, please contact your Product Specialist. We will review your request and help solve your issue as soon as possible.

Please email your Product Specialist with the following information:

Order #
A detailed description of the damaged product(s)
High-resolution picture of the damage - the more information we have, the better

4. Can I return the boxes I ordered?

Need help? Get In Touch for a Consultation

Products and Services

1. Do you offer free samples?

Unfortunately, we currently do not offer free samples of your packaging.

2. Do you use sustainable or eco-friendly materials?

The majority of our paperboard/cardboard materials contain recycled content and are fully recyclable!

3. Can you print white ink?

We sure can! White ink is extremely great when printing on any of our kraft packaging!

4. What types/styles of packaging do you offer?

MakePacks offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.

Here are the lines of packaging we currently offer:

Folding Carton
Corrugated
Rigid
Bags
Pouches
Displays
Inserts
Labels & Stickers

Need help? Get In Touch for a Consultation

General Knowledge

1. Do you offer custom box styles?

Yes, we certainly do!

Other than the box styles we carry in our library, you may request a completely custom structure. Our team of professional structural engineers can make just about anything!

2. How should the boxes be stored?

For boxes made of paperboard or corrugated material, we recommend the following storage environments:

Store it in a dry and cool area. (Humidity can cause boxes to be damp and moldy due to the porous nature of paper)
Away from direct light or any place with direct sunlight. (Light can cause ink to break molecularly, causing inks to appear to be washed out)
Kept on clean and dry surfaces away from any water source
Store horizontally to avoid bends or creases

3. How do I know what the finished product will look like?

4. Will my boxes match the color on my screen?

Not exactly - The colors on your screen may vary from the printed packaging you receive.

To get the exact color, you are looking for, we recommend requesting a production-grade sample to validate the color before moving forward to mass production.

5. How well will my logo/art print? Will it print pixelated?

When designing your artwork, always use the highest resolution images you can. The higher the resolution image you use, the higher quality your print will be!

When using .JPG, .PNG, .TIFF images, ensure that your image quality is at least 200 DPI. However, 300 DPI would produce the best results.

Every order will receive a final artwork proof that displays the final layout. If your images do not meet our recommended threshold of 200 DPI, your Product Specialist will inform you.

If you're still unsure if your artwork will be printed high-quality, we recommend requesting a production-grade sample before moving forward to mass production.

6. How do I upload files and artwork?

7. How do I get a dieline template?

Once you have decided to work with MakePacks on your custom packaging project, our structural designers will begin to create the custom dieline based on your specifications.

Once your dieline is completed, your Product Specialist will send you your custom dieline!

8. How can I contact a sales representative?

Our sales representatives are available from Monday - Friday @ 8:30am - 8:30pm EST.

Call our toll-free line at +86-135-3038-2001
Speak to us through our live chat
Send an email to quote@makepacks.com

9. Where are you located?

10. What is pre-press?

Pre-press is the stage (or process) in which digital files are prepared for the printing press. Pre-press turnaround times typically vary depending on the complexity of the project.

It can take as fast as several hours or as long as several days.

Please contact your Product Specialist to discuss more accurate pre-press time frames for your project.

11. Can I get a prototype or sample before ordering and how much does it cost?

We have four prototyping options available for our customers;

Digital 3D mockups (included with your free proof)
Plain (unprinted) prototypes
Digital-printed prototypes
Production-grade prototypes

12. Do you offer color matching?

Unfortunately, we do not offer color matching services at this time and cannot guarantee the color appearance between on-screens and the final print result.

However, we recommend that all customers go through with our production-grade sample service, which allows you to get a printed physical prototype to check for color output and sizing.

13. Can I print on the inside and outside of the box?

You sure can! We are able to print on one-side (inside or outside) or both sides (inside & outside) of your packaging.

Just specify in your quotation that you need double-sided printing. Our product specialist will help you with the rest!

14. What is the difference between digital and offset print?

Digital Print

Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale).

Lower print quality than offset printing.
It does not require an additional tooling fee, making it more affordable for smaller quantity orders.

Offset Print

Offset printing uses metal plates to layer color in succession, offering superior image quality and greater cost-efficiency for larger volume production runs.

Highest print quality.
Recommended for high quantity orders due to additional tooling/setup fee

15. What is PMS color and do I need it?

PMS refers to the Pantone Matching System, which is a standardized color matching system that ensures color accuracy to a physical color swatch.

When opting for PMS Colors, keep in mind that additional fees apply.

Need help? Get In Touch for a Consultation

Products: Folding Carton; Corrugated Boxes; Rigid Boxes; Paper Tube; Paper Bags; Reusable Bags; Mailer Shipping Bags; Pouches; Display

Solutions: Industries; Product Library; Inspiration Library; Option Liabrary; Structural Design; Packaging Artwork Design; Sample & Prototyping

Company: Why MakePacks; About Us; Contact Us; Blog; Sustainability; Help Center & FAQ; Terms & Conditions; Privacy Policy

No. 31 Fuxin Road, Central Community, Pingdi Street, Longgang District

info@makepacks.com

+86-13530382001

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